Wednesday, August 26, 2009

Dead Two-Month Old MacBook Pro Disk

Dear Apple,

I recently replaced my "old" (not really) MacBook Pro (MBP) because the hard drive was failing (for the second time). I got a brand new MBP (with the glossy screen that I hate) in mid-June 2009.

So imagine my dismay when I start getting long system-wide freezes and find lots of these in /var/log/system.log:

... kernel[0]: disk0s2: I/O error.

Yes, I'm already getting I/O errors from the internal drive on this new MBP.

As computer professionals yourselves, you can probably imagine what a hassle it is to get this sorted out, depending, as you do (and as I do), on your computers for nearly all of your day-to-day business activities.

So, here's my question: Is this something I'm gonna need to deal with every couple of months?

Oh, here's my other question: Do you test the drives in these computers before you sell them? Because, seriously, two months is a pretty short time in which to have a drive failure. And when I include my previous experiences with your laptop drives, I have serious concerns.

Love & kisses,
~Tim

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